It been days shes trying to log in to her genshin account (which is FB linked), we´ve try everything (login in and out from FB, change browsers, delete extentions, change passwords) and still the same, if someone can help ive grateful! this image is the same error that she gets trying to loggin)

https://preview.redd.it/j5of94lpxmbg1.png?width=576&format=png&auto=webp&s=561bd8f3761ea4b574fbd4367657bc2f6d57c772

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