Hoyoverse account issues

I always played the game on my ps4 but beacuese soon the services will shout down, I need to be sure that i can play in the future on my smartphone.

So I have 2 different e-mail:
- the first one (01) that is connected with the palystation account. So if I go to the Hoyoverse login, with my phone, I have my account with my progress.
- the second one (02) that is actually me new and personal mail. But if I login on the Hoyoverse site with this one, I don't have any progress saves... Like a new account. So obv this one is not connected with the ps4 account.

My goal is to use the 02 mail but with the progress of the 01. Now, what should I do?

- login on the 02, eliminate the hoyo account, login on 01 and change the mail to the new one (and if so, I'm sure that I will not lose muly account?) or...

-continue use the 01 even if is an old mail?

On the imagine you can see from the 02 that you can botch eliminate and change the mail

Commentaires

Overall_Historian_802026-01-12 21:44

Here's this post discussing it

[https://www.reddit.com/r/Genshin\_Impact/comments/oh10uf/attention\_playstation\_players\_this\_is\_regarding/](https://www.reddit.com/r/Genshin_Impact/comments/oh10uf/attention_playstation_players_this_is_regarding/)

You can also email support at [genshin\_cs@hoyoverse.com](mailto:genshin_cs@hoyoverse.com) in case you want direct guidance from them.

From what little I remember from back when I transferred from one Email to another I think all you need to do is change your Email.

cacchettina2026-01-12 23:30

I think I will send them an email, just to be sure. Thank you very much

Sheeplette2026-01-12 21:50

Change the 02 account email to a different one. Then you can change the 01 account email to the old 02 account email.

cacchettina2026-01-12 23:30

That's also a good idea, thx

harryno52026-01-12 22:02

Have you already created the Hoyoverse account with your second email? If so then you are out of luck, for some reason you can't link your old console account (same on Xbox) to a already existing Hoyoverse account (If you have a Hoyoverse account you can use those log-in credentials to play on console.).

If you haven't created a Hoyoverse account you should have the option to create a account in the game menu under account on the PS4, where you'll be able to create a Hoyoverse account (using your second email) which will be linked to the PS account.