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i think i lost my og account

i entered genshin after years of not playing maybe since 2022 or 2023 and once i entered i didn't create an account i loged in my og account and i don't have any character and it showed me the intro and the chosing sibling thing. anyone can help??

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Commentaires

Samuawesome2026-01-19 14:06

Are you on the right server?

Rashouk892026-01-19 14:17

yes, i am from spain so i entered europe, but i tested all of them js in case

Rashouk892026-01-19 14:19

maybe i was on the ps5, but i don't own one rn so i guess i can't link the account from psn to epic

Emotional_Ad_55262026-01-19 14:11

Are you on NA server? Last year, they made everyone there prove they were over a certain age and if you took too long (I believe it was 3 months, could be wrong) they deleted your account

Rashouk892026-01-19 14:24

nope, im from EU and my account is there but not my characters or progress, i think i played on PS5, but i can't link the accounts bc i don't own a PS5 anymore

Emotional_Ad_55262026-01-19 14:26

That's the issue then. You account was linked to your Playstation Store account. You'd need to link it to your e-mail in-game but you'd have to log in on a playstation device.

Try to contact Hoyo customer support