My genshin impact crashes on the file integrity check loading screen.

For a more detailed explanation:
I run my genshin impact(Tried both admin and non admin) and it loads to the file integrity verification and then it freezes at a specific percentage(ie:30-40%) and then it crashes my gpu, and or cpu. I tried furmark to replicate the same reaction and other games, but only genshin does this. The pc crashes but doesnt completely power off, in fact it after the crash it all works fine.

Additional fixes I tried so far:
Power management to performance,
Turning off Anti Virus,
Reinstalling the game,
Reinstalled drivers with DDU

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Commentaires

rekage992026-01-22 15:34

I had the same issue where genshin would crash during that verification check. Except i got a blue screen and TLDR it was my RAM at fault.

I replaced it because i happened to have brand new RAM laying around from another build. But it was probably just not seated properly. So id suggest checking that. You can also do a memory test and that could rule it out too.

Jeff-_-Jefferson2026-01-22 15:41

Alright, will try to reseat my ram next/do a memory test

Yahiroz2026-01-22 15:35

Does anything pop up in event viewer when the crash happens?

What's your full PC specifications?

Jeff-_-Jefferson2026-01-22 15:43

I have to check first

Full specs:

1. OS: Windows 11 Pro 64-bit (Build 26200, Insider)
2. CPU: AMD Ryzen 5 5600
3. GPU: AMD Radeon RX 6600
4. RAM: 16 GB
5. DirectX: DirectX 12
6. Storage: 953 GB